REMETREX - NNC Process

Over the years pharmaceutical and medical device companies have mastered delivering quality products to their customers. One integral element of the complaint process, the retrieval of the product from the customer, still remains a costly, challenging and time-consuming task.

REMETREX and NNC Group reliazed an opportunity existed to assist pharmaceutical and medical device companies with this task. Capitalizing on the unique strengths of each company - complaint management and prduct retrieval - the two companies joined forces to create the solution.

REMETREX worked with NNC Group to develop integration software that links REMETREX's world class Complaint Management Software with NNC Group's reverse logistics expertise. This partnership provides the resources to expedite the return process by making it easier to both the consumer and the manufacturer.

All aspects of the complaint return process are performed at an immediately quantifiable cost and time savings benefit to your company. Your resources will no longer need to implement repetitive customer contact in an attempt to recover the product. NNC Group will work for you to quickly recover the product and provide the necessary due diligence documentation needed for your quality system. Through system integration, the information collected is stored with the issue logged in REMETREX "PQ so you are aware of the current status at all times.

The combined REMETREX - NNC Group solution allows your employees to refocus on tasks that better utilize their valuable skills ensuring that your investment will pay off, with cost savings and a rise in productivity that begins immediately.